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Privacy policy

We care about our customers and know that your privacy is important to you. This Privacy Policy ("Privacy Policy") is our way of sharing how we collect your information, why we need it, and how we use it.

Scope of Application

This Privacy Policy applies to your use of our websites and mobile websites (together, the "Site") and our mobile applications (together, the "App," and together with the Site, the "Service"). The Service includes websites and mobile applications operated by Homzy.

. If you visit another website or mobile application, including another Homzy website or mobile application, the privacy policy of that website or mobile application will apply. Please review the privacy policy of that website or mobile application to understand how that website or mobile application operator processes your information.

This Privacy Policy also applies to the information you provide to us after being presented with or directed to this Privacy Policy. This could be, for example, when you share your information with our service representatives (e.g. a customer service agent, design professional, or an installation or assembly pro) or send us a letter, email or chat.

Before submitting information to the Service, please review this Privacy Policy carefully.

Information We Collect and How We Use Your Information

There are three general categories of information we collect:

(1) Information you give to us;

(2) Information we automatically collect from your use of the Site or the App;

(3) Information we collect from third parties.

You warrant and guarantee that the information you have supplied is accurate, current, true, and correct and that it does not impersonate or misrepresent any person or entity, or falsely represent your relationship with anybody or anything.

We use your information in several different ways. What we do with your information depends on when we collect it and what we collect.

Information you give to us

Your name and contact details (such as your email address, mailing address, phone number, and password)
Additional profile information (such as date of birth, gender, location, and preferred language)
Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
Your financing information (such as id number, date of birth, and income)
Your communications and contact history with us (such as service call recordings, chat, and instant messages, or communications with our social media channels)
Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)

How we utilize the data that you provide us	Why do we collect it?
Registration	To create your account, we require your name and contact information. This information is required for the proper execution of some services and offerings on the Site and the App as well as for us to fulfill our obligation to you under the terms of any orders you place.
Accept payment, fulfill orders, and provide refunds	Your name and contact information are used by us to carry out our agreement with you and deliver your orders, and your payment information is used by us to handle payments and comply with the law.
Application for financing solutions offered by financing providers	To make it easier for you to apply for financing products, we gather your financing information on behalf of the finance provider you select and send it to them.
Sending you the account information	To send you crucial account information including order confirmations and notices, changes to your account settings, and notices concerning the Site, the App, or the terms and regulations that apply to them, we need your name and contact information to complete this task
To offer an improved user experience	We use your communications and contact history with us, as well as other information including additional profile information, to operate, protect, improve, and optimize the Site and App, as well as personalize and tailor your experience.
Analytics, training, and quality assurance	We may use the information you submit to train our employees, improve our services and offerings, and conduct other internal analytics and performance monitoring.
Communication, marketing, and advertising	We may use the information you supply to us to distribute and tailor communications to you, as well as to operate referral programs, rewards, surveys, sweepstakes, contests, and other promotional activities. We may also use automatically obtained data to generate marketing communications, such as SMS shopping cart reminders.

Information we automatically collect from your use of the Site or the App

Cookies and related technologies (such as web beacons, pixels, and mobile identifiers)
Log data and device information (such as details about how you've used the Site or the App, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data, and page/product views or clicks)
Geo-location information (such as IP address, browser information or mobile GPS information)
Purchase history and saved items (such as what you bought, what you've placed in or removed from your cart, or what items you've saved)

How we utilize the data that you provide us	Why do we collect it?
To provide customer service and process returns	We utilize the products you have saved to assist you in making a purchase, and we use the details of your past purchases to uphold our end of the bargain and make sure you've had a positive shopping experience.
To offer an improved user experience	Your device information and log data are used by us to run, safeguard, enhance, and optimize the Site and the App as well as to personalize and tailor your experience.
Communication, marketing and advertising	To deliver the most pertinent advertising to you, we might use automatically acquired data from cookies and other similar technologies.
Analytics, training and quality assurance	To improve our services and offerings, train our staff, do internal analytics, find and stop fraud, and more, we might use automatically obtained information.
To create and maintain a secure environment	We utilize the information that is automatically collected to abide by applicable laws and assess whether we are meeting our obligations under the terms of our agreement with you.

Information we collect from third parties, including third party services (for example if you link, connect, or login to the Site or the App with your Google, Facebook, Instagram or Twitter accounts) or other sources (such as your contacts or brands we partner with)

Your name and contact details (such as your email address, mailing address, phone number and password)

Social media handles (such as your Twitter or Instagram handle)

Other information (such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the Site and the App)

How we utilize the data from third parties	Why we collect it
Registration and profile	If you register with us using a different service, such Facebook or Google, including Google's one-tap login feature, we will use information from those third-party services. The use of third-party software or services is optional. We will gather public data from the connected account to help build your profile if you create your account by connecting through another service.
Non-member referrals	If a friend or other contact wants to invite you to use the site or app, they might give us their information. Your information will be used to carry out your invitation and manage our referral program.
Communication, marketing, and advertising	We may use the data we gather about you or that we get from third parties to distribute and tailor our messages to you as well as to manage referral programs, incentives, surveys, contests, sweepstakes, and other promotional activities.
To create and maintain a secure environment	We may collect your information from third-party service providers and/or partners (e.g., identity verification services) and combine it with information we already have about you for fraud prevention and risk assessment purposes.

SECURING YOUR PERSONAL INFORMATION

We keep your Personal Information for as long as:

We require it in order to offer you with our Platforms, goods, or services.
It is needed or permitted by law and conforms to our internal retention standards.
It is vital to uphold the terms of our agreement.
You have agreed to us keeping your Personal Information on file until you request that we stop processing it.

Your Personal Information will be kept on file with us for as long as it takes to fulfill the original intent for which it was gathered or later processed. If your personal information is used for more than one reason, we will keep it until the purpose with the longest retention period expires; however, if the purpose with the shortest retention period ends, we will no longer use it for that purpose.